Hope HarborAdmissions Ops
Audit
$2,500 · 14-day turnaround

The Admissions Leak Audit.

Two weeks. One operator. A walk-through of every admissions entry point your paid demand touches: phone, form, chat, referral, and after-hours. You end with a prioritized 30-day fix order and the clearest answer you'll get to the census question: where are qualified inquiries leaking?

BAA before PHI access Flat fee · no upsell pressure Audit slot in 5–7 days
Request the $2,500 auditSee a sample audit deliverable
Step 1 — request audit

Business inquiry only. Do not include patient names, dates of birth, member IDs, medical-record details, or other PHI. A BAA is required before any live PHI access.

$2,500 flat fee · 14-day turnaround · No referral fees, no pay-per-admit

Sample audit artifact

Census leak snapshot

No PHI

Source

Friday 8:42 PM voicemail

Response gap

11h 18m

Census risk

1 open bed exposed

Recommended next move

Assign every after-hours voicemail before 9:30 AM, capture payer context in the first owned callback, and log source ownership in the CRM so leadership can see which inquiry protects the census floor.

Synthetic example. Real audits use your funnel data after a BAA.30-day fix order

What you get

An operator readout — not a slide deck.

The deliverable is what we'd want as operators ourselves: short, ranked, owner-actionable, and tied to the calls we actually heard.

Leak map

Where qualified inquiries lose momentum by hour, channel, and handoff. Concrete examples from your real funnel, not industry averages.

Fix order

A ranked 30-day list: what to fix this week, what to fix this month, and what is actually fine. With effort estimates.

Pilot recommendation

Whether a Workflow Sprint makes sense, what we'd run, and what success should look like at day 14, or an honest pass.

How it works

Two weeks, four steps, one named operator.

  1. 01

    Kickoff (Day 0)

    30-minute scope call with you and your admissions lead. Read-only access to the agreed systems. Test phone numbers, forms, and chat widgets.

  2. 02

    Walk the funnel (Days 1–7)

    Live entry-point review across hours and channels. We review agreed call, form, chat, and CRM evidence after the right access and BAA are in place.

  3. 03

    Synthesize (Days 8–11)

    Side-by-side: what your dashboards show vs. what the inquiry actually experienced. We rank every gap by revenue impact and time-to-fix.

  4. 04

    Readout (Days 12–14)

    60-minute walkthrough with you, your admissions lead, and (if you want) your CFO. Recording and one-pager you can forward.

What you can expect

  • The audit is run by Alex Lind personally — not handed off.
  • You get raw findings, not a sales narrative shaped to sell the next step.
  • If the answer is “you're fine, fix two things internally,” that's the answer.
  • Any follow-on sprint scope and commercial credit are documented before kickoff.

What we won't do

  • No referral fees, no pay-per-admit, no lead reselling — ever.
  • No admissions volume guarantees. We're honest about what we can move.
  • No clinical care — you own clinical, we operate the front door.
  • No hidden retainer conversion. Follow-on work is scoped separately.

FAQ

Operator questions, answered straight.

Is $2,500 the real number?
Yes. Flat fee, no add-ons, no expenses billed back. We invoice on kickoff, deliverable on day 14.
Why so cheap if it actually works?
Because the audit is the doorway. If we do it well, you'll either fix things internally (great — we're glad) or hire us for a Workflow Sprint. We're not playing the consulting volume game.
Will you sign a BAA?
Yes. Signed before you give us any read access. We don't touch live PHI without it.
Do we have to commit to anything after?
No. The audit ends with a recommendation. If the next step doesn't feel right, you walk away with the fix order — no follow-up sales pressure.
What if our admissions team is great and we don't need this?
Then we'll tell you directly. The audit isn't a fishing expedition for problems that aren't there.

Ready when you are.

Most operators hear back from Alex within one business day.

Request the audit