Hope HarborAdmissions Ops

Pricing

One ladder. Every step a flat fee.

Most operators start with the audit. Some skip straight to the pilot. Nobody buys the retainer until the operating case is clear — and we'll tell you straight if you don't need it.

Built for owners who need to know whether paid demand is leaking through slow speed-to-lead, weak payer-detail capture, unclear CRM ownership, or after-hours gaps before buying more traffic.

Most operators start here

Step 1 · Diagnose

Admissions Leak Audit

$2,500flat fee

14-day turnaround · One-time

Two weeks, one operator. We walk the admissions entry points your paid demand touches and hand you a ranked, 30-day fix order.

  • Kickoff call + read-only CRM access
  • Live test-call program across hours and personas
  • Phone, form, chat, after-hours, referral leak map
  • Ranked 30-day fix order — owner-actionable
  • Pilot recommendation (or honest pass)
  • Follow-on sprint scope and credit documented before kickoff
Request the audit

Step 2 · Prove

Workflow Sprint

$5,000flat fee

14-day live pilot

Stand up one workflow live: after-hours coverage, missed-call recovery, or payer-detail handoff. Real conversations into your CRM for two weeks.

  • One workflow chosen with you in the audit readout
  • Live in 7 days, two-week measurement window
  • Senior operator runs the pilot — not a CSM
  • Daily Slack channel + day-7 checkpoint
  • Day-14 readout with conversion + speed deltas
  • Decide together: continue, adjust scope, or stop
Scope a workflow sprint

Step 3 · Operate

Admissions Ops Retainer

from $5,000per month

Monthly operating support

We operate the front door alongside your team. Voice, chat, payer-detail capture, CRM handoff, and a weekly operator readout your CFO will actually read.

  • Named operator partner (not a ticket queue)
  • 24/7 voice + chat coverage of your choice
  • Payer-detail capture + clinical handoff into your CRM
  • Weekly executive readout + monthly pipeline review
  • Quarterly business review with the founder
  • Commercial terms scoped in the order form
Discuss retained ops

Why flat fees

Hourly invites scope creep. Pay-per-admit aligns us with the wrong incentive. Flat fees keep us accountable for delivering the outcome the engagement is actually scoped for.

What we won't do

No referral fees. No pay-per-admit. No lead reselling. No paid placement. No admissions volume guarantees. No clinical care.

Start with the audit.

Two weeks. $2,500. Either you walk out with a clear fix order — or you find out the front door is fine and save the next step.

Request the Admissions Leak Audit